Return and Exchange Policy
At Cult91, we prioritize your satisfaction and aim to provide a smooth return and exchange process. Please review our guidelines below:
Return and Exchange Period
• Exclusive Products (Above ₹4000): 3-day return policy from the date of delivery.
•General Products (Below ₹3999): Return and exchange requests must be made within 7 days of delivery.
• Damaged or Incorrect Items: Must request a return within 24 hours of receiving the product.
Note: For international orders, we do not provide return or exchange pickup services. International shipments from our warehouse in Pune undergo stringent quality checks to avoid any product-related issues.
Return Eligibility
• Items must be in their original condition—unused, unworn, with tags, and in original packaging.
Damages and Issues
• Inspect your order upon arrival. For defects, damages, or incorrect items, contact us immediately at support@cult91.com.
• Record a video of the parcel unpacking (showing the sealed package and inspecting the product) to expedite claim processing.
How to Initiate a Return
2. After approval, we’ll arrange a pickup and provide a return shipping label.
3. A ₹100 return shipping fee will be deducted from the exchange value.
Important: Unauthorized returns without prior approval will not be accepted.
Exchanges
• To ensure faster service, return the item and place a new order for the desired product once the return is accepted.
• Once an item has been exchanged, it will no longer qualify for further exchanges or returns.
Refund Policy
At Cult91, we strive to provide a hassle-free shopping experience. Refunds are offered under specific circumstances as outlined below:
Refund Eligibility: Products must be unused, in original condition, with tags and packaging intact. Proof of purchase is required.
Refunds apply to:• Damaged, defective, or incorrect items received.
• Items where replacements or exchanges are unavailable.
Refunds are not applicable for:
• Items purchased during sales, discounts, or promotions.
• Customized, made-to-order, or personalized products.
• Items exchanged once.
• Items purchased at a discount are not eligible for refunds. If defective, an exchange will be offered.
• After inspection, refunds (if approved) will be processed to the original payment method within 24 hours. Please allow your bank or card provider time to process the refund.
Processing Time
• Exclusive Products: Within 3 business days of receiving the item.
• General Products: Within 7 business days of receiving the item.
Refund Process
2. Provide the following:
o Order number.
o Photos of the defective/damaged item(s).
o Video of the unpacking process (if applicable).
3. Approved refunds will be processed to your original payment method.
Refund Timeline
• Notification of refund status within 7 business days of receiving the returned product.
• Approved refunds will be processed within 24 hours.
Note: Your bank or credit card provider may take additional time to reflect the refund.
Important Notes
• Discounted Items: Refunds are not applicable. Defective items will be exchanged.
• Shipping Charges: Non-refundable. For approved refunds, a ₹100 return shipping fee will be deducted.
• International Orders: Refunds are not applicable.
For assistance, email us at support@cult91.com or call us during business hours.
